Frequently Asked Questions ❓

Not at all. Every NorixMedia kit is specifically designed for people who have never grown a plant before. When your kit arrives, you'll find healthy seedlings that are already a few weeks old, pre-measured organic compost, biodegradable pots, and a printed care guide with numbered steps and clear photographs. There's no complicated setup, no specialist tools needed, and no prior knowledge required. We've sold over 12,000 kits across Ireland and the vast majority of our customers tell us they had zero gardening experience before their first order. The care guide covers everything from how much water to use to which direction your windowsill should face for the best results. If at any point you feel stuck, our customer support team is available by email on weekdays and typically responds within a few hours.

Most customers complete their setup in under 10 minutes. The process is straightforward: open the box, place the compost into the provided pots, position the seedlings, water them gently, and find a suitable spot with natural light. The Herb Starter Kit and Kitchen Garden Set both fit on a standard kitchen windowsill, so there's no outdoor preparation needed. For the Veggie Grow Box, you'll want to place it on a balcony, patio, or beside a sunny wall, which adds a minute or two to the process. Everything is labelled and numbered inside the box, so you won't need to refer to external resources.

Our herb kits require about 40cm by 20cm of windowsill space, which is roughly the width of two cereal boxes side by side. The Kitchen Garden Set comes with a wooden planter that measures 60cm by 25cm and sits comfortably on a countertop or wide windowsill. The Veggie Grow Box is 50cm by 30cm and is best placed outdoors on a balcony, patio, or back step. The Balcony Bloom Collection uses hanging planters that attach to railings, so they take up virtually no floor space. We've designed every kit with small Irish homes and apartments in mind, because we know not everyone has a garden shed or a patch of land to work with.

Yes, many families buy our kits specifically as educational activities for children. The Family Growing Bundle was designed with younger participants in mind and includes child-friendly labelling with picture-based instructions rather than text-heavy guides. All materials are non-toxic, the compost is certified organic, and the pots are made from biodegradable plant fibre. Children under 8 should be supervised during the initial setup, especially when handling soil and water together, but the daily routine of watering and observing growth is a brilliant way for kids to learn responsibility. We regularly hear from parents who say their children check on the plants every morning before school.

In Ireland, the outdoor growing season runs roughly from March through October, but indoor herb kits can be started at any time of year. Our seedlings are grown in climate-controlled nurseries in Co. Meath and Co. Wexford, so they arrive healthy regardless of the season. For outdoor kits like the Veggie Grow Box and Balcony Bloom Collection, we recommend starting between April and July for the best results, as the longer daylight hours and warmer temperatures help plants establish faster. That said, hardy varieties like parsley, chives, and spring onions can tolerate cooler temperatures and perform well even when planted in early March or late September. Each kit includes a seasonal planting card specific to Irish conditions.

Standard delivery takes 3-5 business days to any address in Ireland, including rural locations and islands served by An Post. We ship from our distribution centre in Ashbourne, Co. Meath using An Post and DPD, depending on the size of your order. Express next-day delivery is available for €6.99 and covers most urban areas including Dublin, Cork, Limerick, Galway, Waterford, Kilkenny, and surrounding suburbs. Orders placed before 2pm on weekdays are dispatched the same day. You'll receive a tracking number by email once your order has been shipped, and you can monitor its progress through the courier's website.

Yes. All orders over €50 qualify for free standard delivery anywhere in Ireland. For orders under €50, standard delivery costs €4.99. Express next-day delivery is available at €6.99 regardless of order value. We occasionally run free delivery promotions on smaller orders as well, which we announce through our email newsletter and social media channels. Combining two smaller kits in one order is often the easiest way to reach the free shipping threshold.

We currently ship to all EU member states. Delivery times for continental Europe range from 5 to 10 business days depending on the destination country. Shipping costs for EU orders start at €9.99 and vary by weight and distance. All prices on our website are displayed in euros. Please note that our seedlings and plant kits are optimised for the mild, maritime climate of Ireland and the British Isles, so they may behave differently in warmer Mediterranean or colder Scandinavian climates. We include general growing guidance for European customers, but the detailed care cards are primarily written with Irish growing conditions in mind. We do not currently ship to the UK, but this is something we are actively working to offer in the future.

We pack every kit using a custom-designed cardboard insert that holds each seedling upright and prevents movement during transit. The compost is sealed in a moisture-proof bag to avoid spillage. The outer box is a sturdy, double-walled corrugated carton with "This Way Up" and "Live Plants" labels clearly printed on the exterior. All packaging materials are recyclable or compostable. In our testing across thousands of shipments within Ireland, fewer than 2% of orders arrive with any signs of transit damage. If your plants do arrive damaged, take a photo and email us at [email protected] within 48 hours and we will send a free replacement.

Yes. Once your order is dispatched from our warehouse, you'll receive an email with your tracking number and a direct link to the courier's tracking page. Standard orders shipped via An Post can be tracked on anpost.com, and DPD deliveries can be tracked through dpd.ie. If you don't receive a tracking email within 24 hours of your order confirmation, please check your spam folder first and then contact us at [email protected] so we can resend it.

Watering frequency depends on the kit type and your environment, but as a general guide: indoor herb kits need water every 2-3 days during warmer months and every 3-4 days in winter. The care card included in your kit gives specific guidance for each plant variety. The Veggie Grow Box has a built-in self-watering reservoir that only needs topping up twice a week. The simplest test is to push your finger about 2cm into the soil. If it feels dry, it's time to water. If it's still damp, wait another day. Overwatering is actually the most common mistake new growers make, so when in doubt, it's better to wait. Tap water in Ireland is perfectly fine for all our plants.

The Herb Starter Kit and Kitchen Garden Set are both designed primarily for indoor growing. A kitchen windowsill facing south or southwest works best in Ireland because it receives the most hours of natural light throughout the day. East-facing windows also work well for most herbs, particularly mint, parsley, and chives which are less demanding about direct sunlight. If your best available window faces north, herbs will still grow but more slowly, and you may want to rotate the pots every few days so all sides receive even light. The Veggie Grow Box produces better results outdoors or on a very bright balcony, as tomatoes and lettuce need more sustained sunlight to develop properly. We would not recommend keeping the Veggie Grow Box in a room that gets fewer than 4 hours of direct light per day.

It varies by plant type, but here is a rough timeline based on our testing in Irish homes. Basil leaves can typically be picked within 2-3 weeks of setup. Mint and parsley take about 3-4 weeks to produce enough foliage for regular use. Chives are usually ready within 2 weeks. For the Veggie Grow Box, lettuce and rocket are harvestable in about 4-5 weeks, while cherry tomatoes take 8-10 weeks to produce ripe fruit. Spring onions sit somewhere in between at 6-7 weeks. The key is to harvest the outer or older leaves first and let the centre of the plant continue growing, which extends your harvest window significantly. One basil plant, properly maintained, can produce usable leaves for 3-4 months.

We offer a 21-day sprouting guarantee on all our kits. If any plant in your kit fails to show visible growth within 21 days of setup, and you have followed the care instructions provided, we will send you a free replacement at no cost. To claim this, simply email us at [email protected] with a photo of the plant, a brief description of your setup (location, watering routine), and your order number. Our horticulture team will review your case and dispatch a replacement within 48 hours. In most situations where plants underperform, the cause is either too little light or too much water, and our team can usually identify the issue and help you adjust before the replacement arrives.

Each kit includes a sachet of organic plant food that provides enough nutrients for the first 6-8 weeks of growth. You simply dissolve a small measure in your watering can once a week as described on the care card. After the initial supply runs out, you can continue with any general-purpose organic liquid fertiliser available at garden centres or supermarkets across Ireland. Brands like Goulding's or Westland both work well and cost around €5-8 for a bottle that lasts several months. Alternatively, you can purchase refill sachets of our own plant food directly through our website for €3.99. For herbs, monthly feeding is sufficient once the plants are established.

All of our plant varieties are selected specifically for their resilience in Irish conditions. Herbs like rosemary, thyme, chives, and parsley are naturally tough and handle rain well. The Veggie Grow Box includes varieties that tolerate Irish rainfall, and the self-watering base has a drainage system that prevents waterlogging during wet spells. For windy locations, we recommend positioning planters against a wall or fence that provides shelter, and the care guide includes tips for this. During particularly heavy storms or cold snaps below -3 degrees Celsius, we suggest bringing pots indoors temporarily. Irish weather is actually quite mild compared to much of Northern Europe, and our plants are well accustomed to the conditions here.

We offer a 30-day satisfaction guarantee on all kits. If you're not satisfied with your purchase for any reason, you can contact us within 30 days of delivery for a full refund or replacement. Unopened kits can be returned in their original packaging for a complete refund including your original shipping cost. For kits that have been opened and set up, we evaluate each case individually but generally offer store credit or a replacement kit if the plants have not performed as described. We cover the return shipping cost within Ireland. To initiate a return, email [email protected] with your order number and the reason for the return, and we'll respond within one business day with instructions.

The 21-day sprouting guarantee covers any individual plant in your kit that fails to show visible new growth within 21 days of being set up according to the included care instructions. This means if you plant your basil seedling, water it properly, give it adequate light, and it still doesn't produce new leaves after three weeks, we'll send you a replacement seedling at no charge. The guarantee applies to each plant individually, so if three out of four plants in your kit are thriving but one isn't, we'll replace just that one. It does not cover situations where the care instructions were not followed, such as leaving plants without water for extended periods or placing them in a dark room with no natural light. The guarantee is valid for the first 21 days from the date you receive your kit.

We're sorry to hear that. If your kit arrives with visible damage to the box, plants, or accessories, please take a few photos showing the damage and email them to [email protected] within 48 hours of receiving the delivery. Include your order number in the email subject line so we can locate your order quickly. In most cases, we'll dispatch a replacement the same day we receive your report, and you won't need to return the damaged items. If the entire kit is unusable, we'll send a complete replacement. If only one or two items are affected, we'll replace those specific components. We take packaging very seriously and continuously improve our methods based on customer feedback.

Every NorixMedia kit includes: healthy seedlings (the number and type depends on the kit you choose), pre-measured bags of certified organic peat-free compost, biodegradable pots or a planter, one sachet of organic plant food, a printed care guide with step-by-step photos, and plant identification labels. The Herb Starter Kit (€24.99) includes 4 herb varieties. The Veggie Grow Box (€34.99) comes with a self-watering planter and 3 vegetable varieties. The Kitchen Garden Set (€44.99) includes 6 varieties and a wooden planter. The Balcony Bloom Collection (€39.99) features 5 flowering varieties with hanging planters. The Family Growing Bundle (€59.99) combines herbs and vegetables with a picture-based guide for children. Full contents for each kit are listed on our Products page.

All of our seedlings are grown in partner nurseries located in Co. Meath and Co. Wexford. These nurseries operate in climate-controlled greenhouses that replicate ideal growing conditions while keeping the plants acclimatised to Irish temperatures and light levels. We work with two family-run nurseries that have been operating for over 20 years. By sourcing locally, we reduce transit time between nursery and customer, which means healthier plants arriving at your door. The compost we use is also sourced within Ireland and is certified organic and peat-free, in line with Ireland's commitment to protecting peatland habitats.

Yes. All of our compost is certified organic under EU Regulation 2018/848. No synthetic pesticides, herbicides, or chemical fertilisers are used in our nurseries or in any component of our kits. The plant food sachets contain organic nutrients derived from seaweed extract and composted plant matter. Our biodegradable pots are made from compressed plant fibre and will break down naturally in your garden or compost bin within a few months. We believe that if you're growing food for your family, the growing medium should be as clean and natural as possible.

Yes, we offer a range of individual refill items through our website. You can purchase individual seedling packs (€5.99 each), compost refill bags (€4.99 for 2 litres), plant food sachets (€3.99 for a 6-week supply), and replacement biodegradable pots (€2.99 for a pack of 4). This way, when your original plants reach the end of their life cycle, you can replant using your existing planter or pots without buying a full kit again. Refill items are available on our Products page and qualify for the same free delivery threshold of €50.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept payments through PayPal and Apple Pay for a faster checkout experience. All transactions are processed securely through Stripe, a PCI-compliant payment processor used by millions of businesses worldwide. Your card details are encrypted during transmission and are never stored on our servers. All prices on our website are listed in euros (€) and include Irish VAT at the applicable rate.

Yes. All payments on norixmedia.com are processed through Stripe, which is certified to PCI Service Provider Level 1, the highest level of certification in the payment industry. Your connection to our website is encrypted using TLS (HTTPS), and your card details are transmitted directly to Stripe's secure servers without passing through or being stored on our own systems. We never have access to your full card number. For additional peace of mind, we support 3D Secure authentication for cards that have it enabled, adding an extra verification step during checkout. Our full data protection practices are described in our Privacy Policy.

No, you can check out as a guest using just your email address, name, and delivery details. We'll send your order confirmation and tracking information to the email you provide. However, creating a free account gives you a few benefits: you can view your order history, reorder previous kits with one click, save your delivery address for faster checkout, and access exclusive offers available only to registered customers. Creating an account takes about 30 seconds and only requires your email and a password. You can create one during checkout or at any time through our website.

Yes, we sell digital gift vouchers in amounts of €25, €50, and €75. These are delivered instantly to the recipient's email address and can be redeemed against any product on our website. Gift vouchers don't expire and can be used in a single transaction or split across multiple orders. They make a popular present for birthdays, housewarmings, and seasonal occasions. Several customers have told us they've given NorixMedia vouchers as Mother's Day and Father's Day gifts, which is something we find genuinely lovely. You can purchase gift vouchers on our Products page.

During checkout, you'll see a field labelled "Discount Code" or "Promo Code" just above the payment summary. Enter your code there and click "Apply" to see the discount reflected in your total. Discount codes are case-sensitive, so enter them exactly as provided. Only one discount code can be used per order. Codes cannot be combined with gift vouchers or applied retroactively to orders that have already been placed. If your code isn't working, double-check the expiry date and any minimum order requirements that may apply, then contact us at [email protected] if you still need help.